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This policy is intended to explain clearly some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011, the company that is responsible for the control of your data while using our services is SweetPost.com, Longford, Co. Longford, Ireland.
Sweetpost.com is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to:
There are 2 types of information that we collect from you, personal data, and non personal data.
Personal Data is collected from you if you voluntarily submit it to Sweetpost.com
The provision of all personal information is voluntary, but some may be necessary in order to fully use our services, for example purchasing information that is required to complete a transaction. The types of personal data we collect are:
This is information that you provide to us when you:
We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.
Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the sale, delivery of goods; providing information and responding to queries in relation to our goods and services; facilitating competitions.
We may also use your personal information for other reasons, including:
There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
Non Personal Data is collected from you when you engage with our site. This is information about your visits and how you navigate through our website. Including, (but not limited to), your page views, the length of your visit, browser type, operating system, IP address and location. Although classified as personal data, we will not use your IP address to identify you personally. This information is used to help Sweetpost.com improve our website and to help ensure it is optimized best for your browser.
Unnecessary data: Sweetpost.com will never, ever ask you for information that is not necessary. Our aim is to ensure you have the best experience on our site, without any compromise on your privacy or security. Financial data: Sweetpost.com is a PCI compliant company and do not collect or store any sensitive payment information. To complete your financial transaction on our website, you will engage directly with our payment handlers, Stripe or PayPal. Your card payment data is securely handled by Stripe.
There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.
We will use your personal information for the purposes for which it was collected or for a related purpose such as:
Our marketing activities, (eg. 'newsletter’), contain genuine, valid money saving offers and promotions that may be active on Sweetpost.com for a defined period of time. Spam, or content of a poor quality is never distributed to our subscribers. By notifying you of these offers, we always aim to do so in a non intrusive, high quality manner.
You can unsubscribe or 'opt out' from our marketing at any time. To instantly opt out, simply click the 'Unsubscribe' link at the bottom of a marketing email that has been sent to you, or Alternatively, you can email firstname.lastname@example.org indicating 'Unsubscribe' in the subject line with your request to unsubscribe and we will action this for you within 1 business day. We respect your right to not receive our marketing even after consent and subscription, and we have made unsubscribing as easy as possible for you.
Sweetpost.com will retain your personal data for the minimum amount of time required in order to successfully carry out the specified purposes for collecting that data. Personal data will only be held for longer than necessary if we are required to retain this data by law or to facilitate any on going or prospective legal proceedings, or to assist in the prevention of fraud.
You may request that we provide you with a record of the personal data that we retain about you. To make a data access request, please email email@example.com. In the interest of Data Protection, Sweetpost.com will require you to validate your access request and provide evidence of your identity. Additionally, you can review your personal data at any time in your Sweetpost.com account. We aim to fulfill verified and active Data Access Requests within 30 days where they are not excessive, repetitive, invalid or unfounded. Sweetpost.com will never hold unnecessary data for longer than required for fulfilling the specified purpose of which it was collected. We may not always be able to fully present what you have requested, for example if it would impact the duty of data protection or confidentiality we owe to other individuals, or if we are otherwise legally entitled to deal with the request in a different manner.
You can request that Sweetpost.com correct any information about you which is incorrect. Sweetpost.com enable customers to update their information independently in their Sweetpost.com account. You can request that your information is erased. We always endeavour to fulfill your request fully, however we may not always be able to fully comply with your request. For example, where we need to keep using your information to comply with our legal obligations, or where we need to use your information to establish, exercise or defend legal claims.
You may request that Sweetpost.com restrict the use of your personal data in certain circumstances, for example:
We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.
Cookies are small pieces of data that may be stored on your computer or mobile device. It allows our website to remember your actions or your preferences in order to enhance your browsing experience.
We don’t store any personally identifiable information such as your name or email address in cookies.
Cookies are used on Sweetpost.com in order to enhance your experience using our site, for example, they allow us to keep our website accurate, relevant to you, secure and up-to-date and help us identify errors and issues with our website layout and product offering.
What our sweet customers are saying about sweetpost.com
Sent one to my sister in the UK for her birthday. A nice "thinking of you” surprise in the Post.
I can highly recommend these fabulous #gifts if you love #chocolate and #luxury.
My friend absolutely loved the sweetpost. Also I loved that I could send her the chocolate with it, just a little something extra.
I sent the sweet post to my Mother to cheer her up and it worked! Great customer service.
What a great gift idea, happy cards and chocolate deadly combo!
Easy to order. Arrived on time!
Sent chocolate to my friend. She was delighted! Your website is exciting, easy to use and makes me want to treat a friend or loved one.
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